What is a non-member online credit card?
If you have not yet joined the membership and want to try it out first, you can choose non-member points to purchase. After the purchase is completed, the system will automatically generate a set of account and password, which will be sent to you via mobile phone newsletter. Please login with this account and password. You can enter the chat room and chat with the host video. The video will appear in the upper left of the box. When the screen appears, the connection with the host is completed and billing begins.

Unused points can be used again next time. When the points are used up, the account will not be able to continue to use the stored value. Please use the “non-member purchase points” to obtain the account password or join the regular member.

How do I use my member points and moderators for video chat?
Click on “Purchase Points” and select “Non-member Purchase Points”. After the purchase is completed, the system will automatically generate a set of account passwords, which will be sent to you via mobile phone newsletter. Please use this account password to log in. After entering the chat room, please click Select one-to-many or one-to-one video mode to chat with the host.

For details on the purchase points and payment, please refer to the purchase point/payment.

When do you start to deduct points?
After logging in, complete the connection with the host and start deduction. If you still can’t see the screen after connecting with the host for 30 seconds, or if the picture is still, please log out of the chat room immediately to avoid continuous deduction.

How do I end my video connection with the host?
If you want to end the video, please do the logout action to avoid continuous billing. Close the window and it will not log out, and it will cause continuous billing.

What if I can’t see the image, can’t hear the sound, the image is intermittent, or suddenly interrupted?
Please log out of the chat room immediately and call the customer service staff. For related wiring problems and handling methods of sound and video, please refer to the video connection barrier.

After I contacted the host video, I found that I was dissatisfied with the moderator. Can I request a refund?
At the same time you consume, the points have been directly dialed to the host. If you find that you are not satisfied with the host, stop using the host immediately and log out of the chat room. The company has no right to force the host to refund the fee. If the netizen requests a refund, the company needs to consult the moderator and refund the fee if the moderator agrees.

What is a paid phone chat?
You don’t need to log in as a member, it’s suitable for you to try it out, or you can use it if you don’t have time to use it. Just dial the phone number on the web page, dial the number and enter the host’s website account number on the phone button to chat with the host video. The video will appear at the top left of the screen.

When using one-to-many video, billing begins when the phone is connected. When using one-to-one video, there is no billing for the first 20 seconds, there will be a voice warning, and billing will start after 20 seconds.

Because it is necessary to pay the usage fee to the telecommunications system operators, the fee charged by the telephone paying chat is higher. In the long-term use of video chat, it is recommended that you use the member points to chat, it will be more cost-effective!

How do I have one-to-man video with the moderator?
Internet telephony, PHS, prepaid cards, Chunghwa Telecom mobile phone number, Asia Pacific, Weibo, and Eastcom cannot use one-to-many video calls.

Enter the host box.
Make a call: City call is 6 yuan for one minute, and action is 9.6 yuan for one minute . All are charged by
room. Please call: 0947-XXX-XXX (limited to Zhonghua Telecom indoor phone).
Please call: 0509-XXX-XXX (except) Chunghwa Telecom, PHS, Taiwan Big Brother, Asia Pacific, Weibao, Eastcom, all mobile phones can be)
Taiwan Big Brother direct dialing: 551-XXX (limited to Taiwan Big Brother)
Billing begins when the phone is connected.
Please enter the website account number on the phone button according to the voice prompt (please input slowly one by one to avoid the system receiving it).
Do not hang up the phone, the video will end immediately after the phone hangs up.
If you turn off the video halfway, just hang up the phone (please hang the microphone).
Please use the headset to talk to the host voice.

How do I have a one-on-one video with the host?
Internet phone, PHS, prepaid card, Asia Pacific, Weibo, Eastcom cannot use one-to-many video calls

Enter the host box.
Call: local telephone one minute 50 yuan, action one minute 50 yuan, begin charging points
within the room phone, please call: 02-04XXXXX (limit Chunghwa Telecom landline, Chunghwa Telecom action)
private action please call: 02-09XXXXX (limit Taiwan Big Brother, Pan-Asian Action)
After the call is connected, there is no billing for the first 20 seconds, there will be a voice warning, and billing will start after 20 seconds.
According to the voice prompt, enter the website account on the phone button (please input slowly one by one to avoid the system receiving it).
Do not hang up the phone, the video will end immediately after the phone hangs up.
If you turn off the video halfway, just hang up the phone.
Please use the headset to talk to the host voice.
Note: The telecom operator will automatically disconnect when setting up one-to-one video chat for 10 minutes.