What is a non-member online credit card?
If you have not yet joined the membership and want to try it out first, you can choose non-member points to purchase. After the purchase is completed, the system will automatically generate a set of account and password, which will be sent to you via mobile phone newsletter. Please login with this account and password. You can enter the chat room and chat with the host video. The video will appear in the upper left of the box. When the screen appears, the connection with the host is completed and billing begins.

Unused points can be used again next time. When the points are used up, the account will not be able to continue to use the stored value. Please use the “non-member purchase points” to obtain the account password or join the regular member.

How do I use my member points and moderators for video chat?
Click on “Purchase Points” and select “Non-member Purchase Points”. After the purchase is completed, the system will automatically generate a set of account passwords, which will be sent to you via mobile phone newsletter. Please use this account password to log in. After entering the chat room, please click Select one-to-many or one-to-one video mode to chat with the host.

For details on the purchase points and payment, please refer to the purchase point/payment.

When do you start to deduct points?
After logging in, complete the connection with the host and start deduction. If you still can’t see the screen after connecting with the host for 30 seconds, or if the picture is still, please log out of the chat room immediately to avoid continuous deduction.

How do I end my video connection with the host?
If you want to end the video, please do the logout action to avoid continuous billing. Close the window and it will not log out, and it will cause continuous billing.

What if I can’t see the image, can’t hear the sound, the image is intermittent, or suddenly interrupted?
Please log out of the chat room immediately and call the customer service staff. For related wiring problems and handling methods of sound and video, please refer to the video connection barrier.

After I contacted the host video, I found that I was dissatisfied with the moderator. Can I request a refund?
At the same time you consume, the points have been directly dialed to the host. If you find that you are not satisfied with the host, stop using the host immediately and log out of the chat room. The company has no right to force the host to refund the fee. If the netizen requests a refund, the company needs to consult the moderator and refund the fee if the moderator agrees.

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